About the job

Jump is looking for the next addition to our talented account team! Account leadership at Jump is being the primary client relationship for growth, support and maintenance. This person will work closely with our project management team to ensure agreed upon deliverables meet deadlines and expectations. Additionally, our account person is responsible for strategy and creative solutions that will support the growth and goals of our clients. In particular, experience in in regulated industries, partnering with media strategy and new business growth will be prioritized in this search.

Responsibilities:

  • Serve as the primary contact for senior-level clients (Supervisor, Director)
  • Recognizes opportunities to help our clients succeed and make our work better
  • Builds strong, trusted relationships with key client stakeholders
  • Maintains a strong command of the clients’ industry, business, and brand, operating as a trusted extension of the client’s team and serving as a necessary ‘translator of client needs/expectations
  • Can navigate challenging client dynamics inclusive of managing expectations and timing
  • Understands and stewards’ best practices across channels to help optimize idea generation, execution and performance
  • Generates creatives briefs, presentations, timelines and more
  • Facilitates client meetings inclusive of status meetings, presentations and planning sessions
  • Supervises internal team dynamics helping ensure collaboration occurs and the appropriate processes are developed to ensure success
  • Anticipates issues and addresses problems that arise effectively and efficiently
  • Escalates internal and/or client issues to Account Director or Director of Client Solutions
  • Helps develop and drive strategy and account planning
  • Ensures creative upholds the clients’ brand standards, aligns to the campaign objectives, and is consistent with the Jump standard
  • Assists with scope development and budget adherence
  • Presents plans, proposals, ideas and creative
  • Works closely with account managers/coordinators delegating work as needed, consulting with account leadership, and collaborating across departments
  • Manages key client relationships that are critical in driving agency revenue, provide prominence/exposure that helps elevate Jump’s position and/or shows potential for growth.

Skills

  • Natural leader that can gain trust, foster collaboration and drive success
  • Extremely organized with the ability to manage many moving parts, set priorities and thrive in a fast-paced environment
  • Strong verbal and written communicator with the ability to present ideas clearly and succinctly
  • Proactively gets ahead of issues and determine creative solutions when problem arise
  • Exceptional attention to detail with the ability to manage multiple large-scale projects and aggressive timelines
  • Active listener with the ability to handle difficult conversations and criticism, see other people’s point of view and skillfully advocate for strategic work
  • Helps shape strategy and insights and can leverage both to channel additional success for the account
  • Addresses issues and manages difficult conversations with the client directly, knowing when issues need to be escalated to the Director
  • Works with a high level of autonomy, making critical decisions to ensure the health of the account
  • Strong advocate for the client, the work, and for team’s (and agency’s) success
  • Can prioritize and delegate work for optimal workflow and success
  • Helps cultivate growth among account coordinators and managers
  • Driven with the passion to grow and learn
  • Empowered to speak up and ask questions

About Jump

Jump specializes in brand strategy and identity, advertising, media, digital communication and experience design. Our clients choose us because of our thought-provoking work that gets results. And they stay with us because we make their lives easier, help them look at things from a new point of view, seize opportunities and solve problems. Our team is a close-knit, scrappy bunch of local and remote professionals. And while we come from diverse backgrounds, we are all equally passionate about our clients and are all willing to go the extra mile to help them succeed. We also have a little fun along the way. Does that sound like somewhere you want to be? Then Jump on in!

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